Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: ralph on October 27, 2010, 09:52:57 AM

Title: Unable to transfer "private number" calls
Post by: ralph on October 27, 2010, 09:52:57 AM

New system.  CX 4.1

I really haven't had time to dig into this but one of my co-workers bounced this off of me regarding a problem at one of our customer sites.

Here's the text of the email as I got it:

Quote

We have had a couple of weird occurrences when trying to transfer a call to voicemail.  On both occasions, the caller ID has said

Title: Re: Unable to transfer "private number" calls
Post by: v2win on October 27, 2010, 01:06:29 PM

What kind of trunks?

Title: Re: Unable to transfer "private number" calls
Post by: ralph on October 27, 2010, 09:22:56 PM

Duh!  should have posted that with original email. 
PRI.

Ralph

Title: Re: Unable to transfer "private number" calls
Post by: Mattmayn on October 28, 2010, 07:10:27 PM

How are the callers getting to the receptionist and what type of set is she using?

Title: Re: Unable to transfer "private number" calls
Post by: ralph on October 29, 2010, 10:09:49 AM

She's on a 5330.   Calls come in via PRI and ring a hunt group of non-prime keys.

Ralph