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Mitel Forums => Aastra - MiVoice Office 400 and MiVoice MX-One => Topic started by: nowickj on October 12, 2018, 04:58:59 AM

Title: SIP DECT programing
Post by: nowickj on October 12, 2018, 04:58:59 AM

On the begining I would like to tell that I'm beginer in MoVoice Office 400:)
I have phisicaly controller 470 with 2 base station RFP35. I can log DCT phones d612 to the system using Authentication code (AC), but when I'm trying to log in the phone to the user then I have information Login failure.
Many thx form any kind of help :)

Title: Re: SIP DECT programing
Post by: sarond on October 12, 2018, 06:29:18 AM

So to login are you using *1 1 {ext} on the DECT phone.

Also are the terminals programmed as Mitel SIP DECT?

Title: Re: SIP DECT programing
Post by: nowickj on October 12, 2018, 07:58:48 AM

Phone is a SIP DECT/Mitel 610/612 DECT
When I switch on the phone first time I must write AC of the system. after few sec phone is in My LAB system. Then I type 1 {ext} and it send Me to the Administration menu, where I have User login, Sync system data, System credentional, Status, System, SIP user/device, Version.
On the main screen I have information Please Login.

Title: Re: SIP DECT programing
Post by: sarond on October 12, 2018, 10:26:07 AM

While on the main screen where it says login you dial
*1 1 {ext}

This is a feature to login the extension to the handset, it's like hotdesking. You can log out as well or login in a different user.

Title: Re: SIP DECT programing
Post by: bojo387 on October 13, 2018, 11:58:25 PM

Like sarond mentioned, in your case, you will log in this way:
key in *1 1 <user no.> then press dial, example: *1 1 311
Then, it will ask for the Auth. Code (This is the user's PIN in the 470).

If you are having issues, maybe you could take a video and send us a link to it so we can see what you are encountering?

BR/Bojo

Title: Re: SIP DECT programing
Post by: nowickj on October 15, 2018, 04:32:04 AM

hello.

Below You have a video link.
https://www.youtube.com/watch?v=zjK8Mf5S_I8

Title: Re: SIP DECT programing
Post by: bojo387 on October 15, 2018, 05:27:21 AM

do the *11581 after successfully subscribing (After the auth. code part), when you see the "Please login".

Title: Re: SIP DECT programing
Post by: nowickj on October 15, 2018, 05:49:25 AM

When on the screen I have "Please Login" I do *11{ext} then I have information "Login Failed"

Title: Re: SIP DECT programing
Post by: bojo387 on October 15, 2018, 05:56:58 AM

Could you share screenshots of the terminal configuration from the 400 web admin?

Title: Re: SIP DECT programing
Post by: nowickj on October 15, 2018, 06:29:08 AM

If You need something more I can add more screens :)

Title: Re: SIP DECT programing
Post by: bojo387 on October 15, 2018, 06:38:20 AM

Seems like it was created as TDM DECT and not SIP-DECT. Please create the terminal by choosing Mitel SIP and then Mitel SIP-DECT as terminal type.

Title: Re: SIP DECT programing
Post by: nowickj on October 15, 2018, 07:04:34 AM

I did as You said but all the time I have "Login Failed"

Title: Re: SIP DECT programing
Post by: bojo387 on October 15, 2018, 07:45:40 AM

So it doesn't even ask you for the auth code again after the *11<ext>?

Did you use autoprovision for the SIP-DECT system? (using DHCP from the Mitel 470)?

Title: Re: SIP DECT programing
Post by: nowickj on October 15, 2018, 07:49:55 AM

So it doesn't even ask you for the auth code again after the *11<ext>? - NO

Did you use autoprovision for the SIP-DECT system? (using DHCP from the Mitel 470)? - YES

Title: Re: SIP DECT programing
Post by: bojo387 on October 15, 2018, 07:55:38 AM

Can you screenshot the SIP settings from your OMM?

As well as the DHCP IP addresses from the M470 showing the RFP MACs?

Title: Re: SIP DECT programing
Post by: nowickj on October 15, 2018, 08:15:11 AM

I can see bouh RFP in IP addresses form. I set this IP addresses for static.

Title: Re: SIP DECT programing
Post by: bojo387 on October 15, 2018, 08:21:28 AM

I sent you a link through PM to see if it helps.

The auto-provisioning will not work if the RFPs are using static IP. If manual provisioning, then you need to manually point the OMM to the 470 under the SIP settings, as well as other configuration...

Title: Re: SIP DECT programing
Post by: nowickj on October 17, 2018, 03:42:56 AM

Thx for Your help. I have opened case in a Mitel support....