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Mitel Forums => Mitel Software Applications => Topic started by: Jeremy on October 11, 2018, 04:27:56 AM

Title: Screen Pops
Post by: Jeremy on October 11, 2018, 04:27:56 AM

Hello All,

We're using MiVB and MiCollab and our users would like screen pops in our web based CRM when answering calls - what's the best way to do this?

Thanks in advance!

Title: Re: Screen Pops
Post by: JasonTL on October 12, 2018, 05:42:02 PM

Look into MiPop. They have some SDK info that has been tested with a lot of API's. I have been working with NISC for this issue at my company.

Title: Re: Screen Pops
Post by: dragonball on November 08, 2018, 02:53:04 PM

what we do is:
1) install CCC on agent machine.
2) enable screen popup option on YSE, then you can config what webpage you want to popup on agent machine, allow you input some parameters.

Title: Re: Screen Pops
Post by: adam@telexperts.net on November 13, 2018, 10:06:13 AM

If using MiCC 9+you can use the web ignite for screen pops. There is instructions in the multimedia guide on setting it up. Most web based CRM's just use a variable at the end of a link to search via some information such as ANI. example: https://www.yellowpages.com/search?search_terms=<<ANI>>&geo_location_terms=Winnipeg%2C+MB