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Mitel Forums => Mitel Software Applications => Topic started by: Nokiauk on October 01, 2018, 07:21:11 AM

Title: Micollab Client 8.1 on iPhone IOS 12
Post by: Nokiauk on October 01, 2018, 07:21:11 AM

Has anyone had a recent update to their Micollab client on IOS 12?

iPhone automatically updated to 8.1 at the weekend and now crashes every time it is run?

Thanks

Title: Re: Micollab Client 8.1 on iPhone IOS 12
Post by: Magpye on October 01, 2018, 10:44:53 AM

Hit and Miss here, 4 of use have tried it, 2 work and 2 don't.

All on iPhone X with IOS 12 and the same version of Micollab.

I don't believe Mitel support IOS 12 yet so support may be limited.

Title: Re: Micollab Client 8.1 on iPhone IOS 12
Post by: Nokiauk on October 01, 2018, 03:14:09 PM

Thanks just also tested on an Android device and all ok so looks like iOS 12 is the culprit, hopefully an iOS 12 compatible update will come soon.

Title: Re: Micollab Client 8.1 on iPhone IOS 12
Post by: august on October 01, 2018, 04:05:44 PM

See this documents from Mitel today.

Title: Re: Micollab Client 8.1 on iPhone IOS 12
Post by: Magpye on October 02, 2018, 03:38:55 AM

That doesn't reference IOS12 or Micollab, Is that the right document?

Title: Re: Micollab Client 8.1 on iPhone IOS 12
Post by: HeidiS on October 02, 2018, 11:38:00 AM

On your iPhone go to Settings - MiCollab App and turn on Contacts.

Title: Re: Micollab Client 8.1 on iPhone IOS 12
Post by: Nokiauk on October 02, 2018, 05:42:08 PM

Sorry not had a chance to read that document yet however I can confirm that enabling contacts suggested by HeidiS allows the app to work normally again.

Is this a bug or something unique to 8.1/iOS 12?

Thanks.

Title: Re: Micollab Client 8.1 on iPhone IOS 12
Post by: PC77375 on October 03, 2018, 12:15:29 PM

FYI, I am able to replicate the MiCollab app crash by disabling contacts in iPhone settings.
iOS 12 with Micollab 8.1.

Title: Re: Micollab Client 8.1 on iPhone IOS 12
Post by: Nokiauk on October 03, 2018, 03:06:26 PM

Least it’s able to be replicated, hopefully an update soon.  Is anyone running 8.1 with iOS 11 and has similar fault?

Is there a way this fault can be reported to Mitel at all?

Title: Re: Micollab Client 8.1 on iPhone IOS 12
Post by: PC77375 on October 03, 2018, 03:57:57 PM

I can report that iOS 12 with MiCollab client version 8.0.306 has no such bug. Give me until tomorrow AM and I will update the 8.1 client on iOS 11, I have someone here that still hasn't upgraded iOS but they've gone for the day.

Title: Re: Micollab Client 8.1 on iPhone IOS 12
Post by: Nokiauk on October 03, 2018, 04:04:51 PM

 :) cheers

Title: Re: Micollab Client 8.1 on iPhone IOS 12
Post by: PC77375 on October 04, 2018, 08:03:56 AM

Quote from: Nokiauk on October 03, 2018, 04:04:51 PM

:) cheers

Mitel has released a new client in the App Store, minus the bug


Sent from my iPhone using Tapatalk

Title: Re: Micollab Client 8.1 on iPhone IOS 12
Post by: Nokiauk on October 04, 2018, 11:26:01 AM

Fantastic just downloaded it now and working perfectly  :) :)

Title: Re: Micollab Client 8.1 on iPhone IOS 12
Post by: PC77375 on October 04, 2018, 11:27:34 AM

That was one of the fastest update releases I have seen come from Mitel. [emoji23]

Title: Re: Micollab Client 8.1 on iPhone IOS 12
Post by: Nokiauk on October 04, 2018, 04:47:26 PM

Guess there was quite a few disgruntled customers out there perhaps?