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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: jhart on September 18, 2018, 02:45:56 PM

Title: Disable recall for parked calls
Post by: jhart on September 18, 2018, 02:45:56 PM

Hello!  Glad to join everyone on here!  I have a mix of Mitel phones connected to our MiVoice 250.  In IT, I have 5 5360s, which after the recall timer expires, will recall our phones, even though it was someone on a 5330 that parked the call.  I don't see anything obvious in the DB Programming, but maybe I'm missing something?

Thanks!
Jim

Title: Re: Disable recall for parked calls
Post by: DND ON on September 18, 2018, 03:57:10 PM

Call Park isn't native to this system. Are the calls parked on a station or hunt group?

Title: Re: Disable recall for parked calls
Post by: jhart on September 18, 2018, 04:38:35 PM

Calls get parked on a Phantom (1700) which I assume would be a station?  I then have a keymap to show 1700 on all phones.

Title: Re: Disable recall for parked calls
Post by: DND ON on September 18, 2018, 07:58:46 PM

Then it will be the Recall destination or Attendant for 1700.

Title: Re: Disable recall for parked calls
Post by: jhart on September 19, 2018, 08:02:02 AM

Thanks for the additional information!  Unfortunately it looks like Transfer Recall Destination is set to 1700 as it should be?  And Attendant is set to none.  Thanks

Title: Re: Disable recall for parked calls
Post by: DND ON on September 19, 2018, 10:35:59 AM

That Recall destination is correct. Is the button for 1700 a Park key or DSS key?

Title: Re: Disable recall for parked calls
Post by: jhart on September 19, 2018, 11:13:20 AM

It was set as a secondary extension key.  I set it to a Park/Pickup key, is this what it should be?

Title: Re: Disable recall for parked calls
Post by: DND ON on September 19, 2018, 02:47:14 PM

Yes!

You now park and retrieve calls simply by pressing that button, and calls will recall to the person who originally parked the call.

The Park Recall Timer can be adjusted, default is 180 seconds.