Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: bigpomaha@gmail.com on September 13, 2018, 04:00:45 PM
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We currently have a phone tree setup for the office. It currently has 2 options and we need to modify that to 4 options. I was well versed in teh 5000 but not so with the 3300. Acn anyone tell me roughly where i might start to look for the program setting for this tree. One thing i do know is that it is setup somehow with voicemail..i think. Anyhow, if i could find the programming i can make the changes but have no clue where or what it's called since everything in the 3300 is in GREEK. Any help is certainly appreciated. Thanks in advance.
Perry
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We need to know if this is embedded vm (Express Messenger) or external (Nupoint)
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John,
Not sure i understand the question. When our outside number is dialed the callere gets a voice mesage to press 1 or 2. Then the call is routed to the appropriate user. We need to add a 3 adn 4 but not sure where in the system it is setup. Hope this helps some. Thanks
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Are the voice mailboxes programmed in the 3300 (embedded voice mail), or on a separate server (MiCollab/NuPoint)?
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Sorry. My bad. They are embedded on the 3300
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There are a couple of ways this may be done. does the main greeting repeat itself? if so it is likely a MLAA otherwise look in the mailbox form for single digit boxes.
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I don't believe it repeats itself and from what i remember about it being setup is that it was done with voicemail somehow. Just can't seem to find what i'm looking for. If i go into Voicemail then VM Multi-Level Auto Attendant, I can see soe of the mailbox number that they get transferred to. What i don't know is how to add the option 3 adn 4 that i need to add. Thanks again for the assistance. i really appreciate it.