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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: bigpomaha@gmail.com on September 11, 2018, 03:59:07 PM

Title: Clearing an Alarm
Post by: bigpomaha@gmail.com on September 11, 2018, 03:59:07 PM

We have a MAJOR system alarm that we now believe to be a false positive.  We had this once before a month ago and it was after a power outage.  Well we had another power glitch and the alarm is back.  Alarm says Digital Link Alarm and when i do an SHOW FAULTS i get a reply of (see attachment).  Not quite sure of the command syntax to clear it as a tech did it last time and we have to pay for her 10 seconds of time.  I will not forget it this time.  Any help is appreciated.  Please see attachment.  Thanks


Perry

Title: Re: Clearing an Alarm
Post by: acejavelin on September 11, 2018, 05:11:30 PM

DTSTAT CLEAR 5 1 2 1

Is that what you are looking for?

Also, these types of errors usually clear themselves in 24 hours.

Title: Re: Clearing an Alarm
Post by: bigpomaha@gmail.com on September 11, 2018, 05:47:04 PM

This one did not and it didn't last time either.  Thanks for teh help.  Much appreciated.

Title: Re: Clearing an Alarm
Post by: johnp on September 11, 2018, 07:28:43 PM

How many t1 circuits do you have?

Title: Re: Clearing an Alarm
Post by: bigpomaha@gmail.com on September 12, 2018, 09:20:59 AM

Just one with the 3300.  We have 3 other branch offices that all have a 5000.  Don't ask why because i still don't believe it.  We acquired the company so we had to take it.

Title: Re: Clearing an Alarm
Post by: ZuluAlpha on September 12, 2018, 10:41:28 AM

Might want to do a DTSTAT READ 5 1 2 1 LAST 24

It may be that the circuit is bouncing or experiencing loss.

Title: Re: Clearing an Alarm
Post by: bigpomaha@gmail.com on September 13, 2018, 04:26:35 PM

Well i will keep that in mind.  Seems like it happened when there was a power outage even though the system is on back up power