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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: wtatx on September 04, 2018, 05:20:47 PM

Title: Mitel 112 DECT Phone SIP Error when registering
Post by: wtatx on September 04, 2018, 05:20:47 PM

Hey guys,

I am doing my first install of the Mitel 112 DECT Phone (cordless with base). I have done everything to the best of my abilities as referenced from this guide: https://support.televersal.com/hc/nl/article_attachments/206344646/Mitel_RFP_12_System_Guide.pdf

The issue I am having is getting the device to properly register with the phone system. I continuously get a "SIP Registration Error".

I created a SIP ext. as a general device on the 250. Gave it an ext. logged into the base of the phone via IP. Setup all of the network and device info as requested. Curious if anyone has any experience with this device and could help me out.

Thanks!

Title: Re: Mitel 112 DECT Phone SIP Error when registering
Post by: Magpye on September 05, 2018, 04:30:51 AM

Hi Wtatx,

Have you set the SIP username/password on the 250?

If not,
Under the extension double click on the SIP Phone Group, Click on Configuration, Click on Authorization.
Set Inbound Authentication to Yes, Set a Username & Password.

This is what is used in the account details on the base.

Title: Re: Mitel 112 DECT Phone SIP Error when registering
Post by: Tech Electronics on September 05, 2018, 07:01:28 AM

wtatx,

See attached document and follow the example.

Thanks,

TE

Title: Re: Mitel 112 DECT Phone SIP Error when registering
Post by: wtatx on September 05, 2018, 02:56:02 PM

Thank you guys. I have already set the inbound authentication as Yes along with the username and password set.

Still receiving the same error for whatever reason. I also followed the guide that was supplied to me. Strange issue here. Clearly I am doing something wrong.

Title: Re: Mitel 112 DECT Phone SIP Error when registering
Post by: jbbts on September 05, 2018, 03:06:08 PM

Do you have the CATF license for the phone?

Title: Re: Mitel 112 DECT Phone SIP Error when registering
Post by: wtatx on September 05, 2018, 03:19:56 PM

Well, the DB shows that 0 of 5 CAT F licenses have been used. So I would assume we have 50 licenses available.

Title: Re: Mitel 112 DECT Phone SIP Error when registering
Post by: wtatx on September 05, 2018, 03:35:59 PM

Inside the SME Voip web GUI, as soon as I click on the "start sip registration" and go to the sys log, this is what I get:

loc2 .Info  2018-09-05T14:34:02Z 173-[ SendFwuKillMail Succeeded]
loc7 .Info  2018-09-05T14:34:08Z 173-[ DECT MAC statistics: Pmid:00001 Typ:FN Res:0 Frames:1082,0,0 Bho:0,0 Rssi:56]
loc7 .Info  2018-09-05T14:34:10Z 173-[ Register 1712 for Line: 0]
loc3 .Info  2018-09-05T14:34:29Z 173-[ Registration of user 1712 (ExtId#0) on domain 10.64.195.12 failed]
loc2 .Info  2018-09-05T14:34:32Z 173-[ SendFwuKillMail Succeeded]


10.64.195.12 is the internal IP of the 250 phone system itself.

Title: Re: Mitel 112 DECT Phone SIP Error when registering
Post by: wtatx on September 05, 2018, 04:15:23 PM

Fixed it! Man I am dumb.. I had the wrong credentials put in. (SIP authorization credentials).

Now, we are able to make calls internally (dialing other phones extensions) and it rings just fine. However, we cannot call out for some reason.

Title: Re: Mitel 112 DECT Phone SIP Error when registering
Post by: Tech Electronics on September 06, 2018, 09:29:25 AM

wtatx,

Alright, what is the SIP phones Associated Outgoing Extension; is it ARS or Direct to CO Trunk Group?

Does the SIP devices have access to the CO Trunk Group?

Are you restricting the SIP Devices calling certain numbers via Toll Restriction or Class of Service?

Did you dial the 8 or 9 prior to dialing the number or is it setup as House Phone?

Thanks,

TE