Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Ironduke on August 21, 2018, 09:28:46 AM

Title: MiVB console losing access to phone book/BLF
Post by: Ironduke on August 21, 2018, 09:28:46 AM

Hi,

Hoping you can help.

We have recently gone with a hosted setup of MiVoice Business Cloud from a UK provider. The receptionist's console is v8.0.3 and occasionally she will go to search for a number and the phone book will be blank, it sometimes affects the BLF status (green/red, grey icons disappear). The temporary fix is to close the software and open it again, not ideal and I can't expect them to do that every time.

Not sure what else to put, the vendor's suggestions aren't really helpful at the minute and at a loss. Ask for more info and I can provide.

Thank you for reading

Title: Re: MiVB console losing access to phone book/BLF
Post by: sunspark on August 21, 2018, 11:38:19 AM

do you lost connexion to the Pbx when you can't reach the BLF ?