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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: sunspark on August 16, 2018, 02:05:47 PM

Title: Embedded voice mail softkey
Post by: sunspark on August 16, 2018, 02:05:47 PM
Hi ,

I'm not able to read voicemail using 6940 voicemail key. As u can see in the attached screenshot , i can't see my voicemail number .

When i dial the Embedded voicemail (6000) i'm able to read , delete ... voicemail messages.

in the 6940 phone --> voicemail menu - > i ckecked "open voicemail" + "save password"

I checked the COS of huntgroup +port voicemail + users Cos , voicemail softkey set to yes.

I restarted Mivb and phones = same behaviors



Any idea ?

Title: Re: Embedded voice mail softkey
Post by: acejavelin on August 16, 2018, 06:35:22 PM
Do you have voicemail number defined in Call Coverage that is assigned to this device?
Title: Re: Embedded voice mail softkey
Post by: sunspark on August 16, 2018, 06:39:08 PM
Quote from: acejavelin on August 16, 2018, 06:35:22 PM
Do you have voicemail number defined in Call Coverage that is assigned to this device?

Hi ace,

I' will check tomorrow , i'm not sure but i think call coverge ( in user and device ) is set to default value "1"
Title: Re: Embedded voice mail softkey
Post by: acejavelin on August 16, 2018, 06:41:24 PM
Quote from: sunspark on August 16, 2018, 06:39:08 PM
Quote from: acejavelin on August 16, 2018, 06:35:22 PM
Do you have voicemail number defined in Call Coverage that is assigned to this device?

Hi ace,

I' will check tomorrow , i'm not sure but i think call coverge ( in user and device ) is set to default value "1"
Make sure Voicemail is defined there... We never configure "1" for anything, 3 is the default call coverage configuration if you use MiCW?

Sent from my Moto G (5) Plus using Tapatalk

Title: Re: Embedded voice mail softkey
Post by: johnp on August 16, 2018, 07:16:45 PM
Looks to me that visual voicemail was turned on
Title: Re: Embedded voice mail softkey
Post by: sunspark on August 16, 2018, 08:03:50 PM
Quote from: johnp on August 16, 2018, 07:16:45 PM
Looks to me that visual voicemail was turned on

Hi jhonp

Which menu should I check?
Title: Re: Embedded voice mail softkey
Post by: sunspark on August 17, 2018, 05:28:54 AM
Quote from: acejavelin on August 16, 2018, 06:41:24 PM
Quote from: sunspark on August 16, 2018, 06:39:08 PM
Quote from: acejavelin on August 16, 2018, 06:35:22 PM
Do you have voicemail number defined in Call Coverage that is assigned to this device?

Hi ace,

I' will check tomorrow , i'm not sure but i think call coverge ( in user and device ) is set to default value "1"
Make sure Voicemail is defined there... We never configure "1" for anything, 3 is the default call coverage configuration if you use MiCW?

Sent from my Moto G (5) Plus using Tapatalk

Hi Ace ,

I have another Node with call coverge set to 1 , and with no configuration an it works. i don't know why it doesnt work with the Customer node.

Anyway even if i configure the call coverge to 3 and put the voicemail number , i still have the same result.