Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mattwilsonuk on October 17, 2010, 06:36:56 AM

Title: MWI on a Path Unavailable Answer Point Mailbox
Post by: mattwilsonuk on October 17, 2010, 06:36:56 AM

Anyone have much experience with these, bit of a pain for me really.  Have a Path eg 1111, goes to a PAUP of 2222.  2222 is CFA to Embedded VM.
Had to set up 2222 as a single line on a phantom PKM and use MWI for all agents.

Problem is every now and again we have to disable the light and re-enable it - wondered if anyone knows of any best practices for this?

Matt

Title: Re: MWI on a Path Unavailable Answer Point Mailbox
Post by: bobcheese on October 17, 2010, 03:00:38 PM

The MWI for other mailboxes (other than primary DN) has always given me grief to be honest. When I am doing this sort of thing, especially for contact centers, I use the email notification rather than MWI.

Title: Re: MWI on a Path Unavailable Answer Point Mailbox
Post by: mattwilsonuk on October 17, 2010, 05:01:42 PM

Have suggested that to them in the past - they feel its harder to manage a group mailbox and prefer MWI.  Seems this isnt catered for very well :(  any reason why the MWI just flashes when no messages?