Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: rharland on October 12, 2010, 02:49:03 PM

Title: Backup failure - cannot connect to ICP via FTP from any machine
Post by: rharland on October 12, 2010, 02:49:03 PM

Thanks again to all for the assistance you've provided.

Got another strange, remedial-feeling, but elusive problem on my hands.
Trying to backup our data is unsuccessful from multiple client machines - XP, Win7, 2003, 2008, you name it.
FTPing to the ICP 3300 is not successful. No rejection/drop message - just nothing.
Most of the troubleshooting info I've read starts from the point after successful connection to the 3300.
Anyone else dealt with this issue? I thought it was all about Windows 7 as the client machine, but I don't think so any longer.

Title: Re: Backup failure - cannot connect to ICP via FTP from any machine
Post by: bluewhite4 on October 12, 2010, 02:51:57 PM

If you connect serial to the maintenance port of the 3300 and watch it as it backs up, when/where does it fail?

Title: Re: Backup failure - cannot connect to ICP via FTP from any machine
Post by: ralph on October 12, 2010, 04:09:03 PM

When trying to FTP are you using IE?
See if you can FTP from the command line and let us know what you get.

Ralph

Title: Re: Backup failure - cannot connect to ICP via FTP from any machine
Post by: Chakara on October 12, 2010, 09:44:57 PM

  A firewall (network or PC) could cause this issue.....

-Chak