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Mitel Forums => Mitel Software Applications => Topic started by: pjadhav on August 06, 2018, 11:15:32 AM

Title: External Call Barge In using PSTN DID
Post by: pjadhav on August 06, 2018, 11:15:32 AM

Hello Guys,

 I'm unable to configure the call barge using DID i.e. When a external user will call to specific assigned DID, then user will dial a specific code or the agents ID or the extension which is active and he will barge in the call to hear.

Can anyone share the process please.

Appreciate an early response.

Regards
Prashant

Title: Re: External Call Barge In using PSTN DID
Post by: ralph on August 07, 2018, 07:35:22 AM

Check the help files for "Silent Monitor".
I think that's what you're looking for.

Ralph

Title: Re: External Call Barge In using PSTN DID
Post by: pjadhav on August 07, 2018, 12:11:14 PM

Thanks Ralph !!

But how can i achieve that from an external number. Need a configuration steps to do that.

Title: Re: External Call Barge In using PSTN DID
Post by: ralph on August 08, 2018, 06:30:21 AM

I believe that you'll have to set up DISA and a Feature Access code for Silent Monitor.
To use: Dial the DISA number, enter the FAC and then the number you want to monitor.

This is very bad for security and difficult for your users.
The best thing to do is to give the person you want to barge in a teleworker phone.

Ralph