Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: hayz347 on July 30, 2018, 06:57:05 AM
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Hi all,
We have a Mitel 5000 system. I have recently moved locations and therefore routers.
I am working from a 4G TP Link router with a Virgin Media unlimited data sim (it is in the countryside and no decent ISP) Plugged into the router is my 5312 IP Phone. Signal strength on the router is good.
At my previous location everything works fine when the phone is plugged in.
At the new location people can hear me but I cannot hear them. The phone makes external phone calls but again no dial and no sound from the other side.
The phones IP address is 192.168.1.106. Port forwarding is set up as follows:
ID Service Port Internal Port IP Address Protocol Status
1 6004-6261 6004-6261 192.168.1.106 UDP Enabled
2 6800-6802 6800-6802 192.168.1.106 TCP Enabled
3 3998 3998 192.168.1.106 TCP Enabled
4 3999 3999 192.168.1.106 TCP Enabled
5 50098-50508 50098-50508 192.168.1.106 TCP Enabled
The above is the same configuration used at the previous location.
SIP ALG is disabled as well as SPI firewall. I have also enabled DMZ to point to the phones IP.
I am not a technician but have a basic understanding, a company manages our Mitel 5000 system but they have come up blank on this occasion :( They have also confirmed everything is set up on the Mitel 5000 system correctly and nothing has changed since I have moved ... I even took the phone back to the previous location and all worked fine still.
Hayley
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Did you change the NAT type in the station programming?
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Did you change the NAT type in the station programming?
Can you advise how I do this?
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Navigate to the Phone you have placed remotely in System Admin and Diagnostics, then IP Settings, change the NAT Address type to NAT.
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It is already set to NAT :(
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This is a teleworker phone assuming it is a 53xx series phone, this line is incorrect...
5 50098-50508 50098-50508 192.168.1.106 TCP Enabled
should be UDP !!