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Mitel Forums => SIP On Mitel => Topic started by: voxlink on July 27, 2018, 10:22:44 AM

Title: Mitel 5330 Call History
Post by: voxlink on July 27, 2018, 10:22:44 AM

Hello, i have some trouble with my Mitel 5330 phone.
If i answered or missed the call, the LED indicator on the Call History button was light up, but i want to the indicator was light up only when i have missed call, and no lit if i answer call. How can i do this? Firmware version 06.00.00.16

Title: Re: Mitel 5330 Call History
Post by: Ericlaracuente on July 27, 2018, 02:11:05 PM

Hi,

Are the calls being answered on the headset or on another phone (twinning, softphone)? For the Call History softkey to light up you must miss the call on the headset itself, otherwise, if the call is answered (from it), it shouldn't light up.

I run MiVB 7.2 with 5330e phones, and I've tested this over and over and can't replicate unless I answer from my cell phone or MiCollab.

Can you confirm with further details that this is your case?

Title: Re: Mitel 5330 Call History
Post by: voxlink on July 30, 2018, 10:08:41 AM

When i answered the call, this call falls into answered and missed simultaneously! How can i fix this? Help, please!)) (https://ibb.co/cMEEzT)

Title: Re: Mitel 5330 Call History
Post by: voxlink on July 30, 2018, 10:36:20 AM

screenshot: https://ibb.co/cMEEzT

Title: Re: Mitel 5330 Call History
Post by: Ericlaracuente on August 06, 2018, 03:43:36 PM

Quote from: voxlink on July 30, 2018, 10:36:20 AM

screenshot: https://ibb.co/cMEEzT

Is this for an ACD or Standard Extension ?

Title: Re: Mitel 5330 Call History
Post by: voxlink on August 07, 2018, 05:52:08 AM

standard extension. On server i use asterisk

Title: Re: Mitel 5330 Call History
Post by: johnp on August 07, 2018, 10:51:48 AM

I don't think that this can be configured. There is an option to have missed call displayed on the main screen from what I see