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Mitel Forums => Mitel Software Applications => Topic started by: Crowtalks on July 26, 2018, 11:15:57 AM

Title: Msg light on phone with no mb NuPoint 10
Post by: Crowtalks on July 26, 2018, 11:15:57 AM

Have a 5330e on a MiVB 8.0 with NuPoint that has a msg light.

You press the msg key and it is wanting you to enter the VM passcode, If you try to enter a passcode, it says server is not configured.

I created a mb on the phone with a new passcode, when I try to log in, I get the same message: the server is not configured. I deleted the mb, but to no avail, still has msg waiting light flashing.

The NuPoint is working properly with all call flows and mailboxes...

Any ideas?

Jim

Title: Re: Msg light on phone with no mb NuPoint 10
Post by: johnp on July 26, 2018, 04:36:22 PM

Sounds like visual voice mail is enabled on the set and perhaps not configured on the MCD External Visual VM form

Title: Re: Msg light on phone with no mb NuPoint 10
Post by: Crowtalks on July 26, 2018, 04:37:17 PM

OK thanks, I'll check...