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Mitel Forums => Aastra - MiVoice Office 400 and MiVoice MX-One => Topic started by: Eddie73 on July 16, 2018, 01:23:54 PM

Title: MWI is not notifying user about messages
Post by: Eddie73 on July 16, 2018, 01:23:54 PM

Lately I've been getting calls from users stating their MWI is not turning on when a message is deposited. I have verify and the MWI feature is enable, we are running MiCollab Advance Messg Admin V 8.70 MWI,  I also went into Mitel Provisioning Manager V6.3 HF1 and diversion to voicemail is set there too. The thing is if I remove both and add it again user light turns on well sometimes. The voicemail is sitting on its own box. Any suggestions? Forgot to say this user is using a Aastra 6731i, we also have a mix of SIP and Digital lines connecting to the PBX.