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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: andyring on July 03, 2018, 11:32:42 AM

Title: Call routing/voicemail problem
Post by: andyring on July 03, 2018, 11:32:42 AM

Good morning everyone!

I'm running into an issue where when someone doesn't pick up their phone and a call goes to voicemail, the caller hears "Please enter your passcode." But they should be getting that user's voicemail mail box greeting. Where should I start looking to dig into this?

Thank you all!


-Andy

Title: Re: Call routing/voicemail problem
Post by: DND ON on July 03, 2018, 02:58:38 PM

The forward path is pointing to the Message Notification/Retrieval application instead of the Voice Mail application.

Title: Re: Call routing/voicemail problem
Post by: bobr1 on July 04, 2018, 11:58:44 AM

The forwarding path needs to be set to the non-subscriber voice mail application.


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