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Mitel Forums => Mitel Software Applications => Topic started by: junoooni on July 02, 2018, 04:51:46 PM

Title: MiCC configurations
Post by: junoooni on July 02, 2018, 04:51:46 PM

Hi experts

I have installed MiCC R9 for first time and it sync with MiVB R8... can someone outline basic steps for configuring the ACD, Agents. Queues, and call flow?


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Title: Re: MiCC configurations
Post by: junoooni on July 03, 2018, 03:13:42 PM

50 views but no rply  :(

Anyway, i progressed somewhat....

Configured Agent ID's, configured, ACD Groups and enabled ACD on agent sets...

Configured Keys for ACD login, busy, available, logoff... I have configured key function as CDE Speed Call, although it is working but want to confirm if this is right way of doing it...

Anything else that i should be doing to ensure proper configuraiton?

Title: Re: MiCC configurations
Post by: sunspark on July 04, 2018, 05:45:13 AM

This is not next next next then end . you need to be certified in Micc or folow the Installation guideline.

Title: Re: MiCC configurations
Post by: Ericlaracuente on July 04, 2018, 12:42:19 PM

Quote from: junoooni on July 03, 2018, 03:13:42 PM

50 views but no rply  :(

Anyway, i progressed somewhat....

Configured Agent ID's, configured, ACD Groups and enabled ACD on agent sets...

Configured Keys for ACD login, busy, available, logoff... I have configured key function as CDE Speed Call, although it is working but want to confirm if this is right way of doing it...

Anything else that i should be doing to ensure proper configuraiton?

It's not that nobody would like to help, but what your needing is formal training versus help on a specific problem.

Standing up an IVR with ACD paths/groups is a very involved process, and without knowing many other foundational details regarding your environment its hard to provide that help in one post.

I would recommend contacting your vendor and getting assistance and training via them.

Sorry man.

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Title: Re: MiCC configurations
Post by: junoooni on July 04, 2018, 12:51:46 PM

Thanks eric

Problem is, i m from BP , have trained on MiVb but MiCC is first time but i have deployed CC solutions from other vendors like Avaya , Alcatel , etc

If i get some instructions i can make it up and running


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Title: Re: MiCC configurations
Post by: Dogbreath on July 09, 2018, 07:01:18 AM

Are you asking for the documentation? Log in to CCMweb and click on Help, and the eng guide and deployment guides are there. Or, look in C:\MiCC\Documentation\.

Title: Re: MiCC configurations
Post by: Ronan on July 25, 2018, 07:14:03 AM

I'm MiCC certified and it's still a nightmare to configure, I'm opening cases with Mitel all the time, getting technicians to connect on my servers, going to their French HQ even for hours long meetings, it's not exactly administrator friendly !