Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: SPITFIRE on July 02, 2018, 11:10:54 AM

Title: uc360 cuts out when more than one person talks
Post by: SPITFIRE on July 02, 2018, 11:10:54 AM

We have a uc360 phone in two separate buildings 6 miles a part.  When they are on the morning call, both using speaker phones, if a person is talking in one building and someone talks in the other building at the same time, the phones cut out, so each person can only be heard in the room they are in. When only one person talks, they can be heard in both buildings.   any ideas on why it cuts out?

thanks

Title: Re: uc360 cuts out when more than one person talks
Post by: Tech Electronics on July 02, 2018, 01:38:13 PM

SPITFIRE,

Sounds like you are at Half-Duplex, but the conference phone is a full-duplex phone so that shouldn't be an issue.

Sorry,

TE

Title: Re: uc360 cuts out when more than one person talks
Post by: SPITFIRE on July 03, 2018, 10:21:00 AM

right, its acting like they are half duplex

is there any setting that could have been changed, that I can change back to full-duplex ?