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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jdfoxmicro on June 15, 2018, 11:33:16 AM

Title: ARS digits not inserted in Call History
Post by: jdfoxmicro on June 15, 2018, 11:33:16 AM

Hello,

On our phones, the Call History feature works just fine, showing missed and answered calls. But, they show simply the ten-digit number. If you hit the Call softkey, you get INVALID, because we have to dial 9 to get out.

Looking at these:

http://edocs.mitel.com/UG/Apps-Solutions/MiCollab%207.1/MiCollab/MiCW%20Help/features_standard/call_history_application.html

http://173.239.188.38/uwi/help/En/sysadmin/features_standard/call_history_5xxx_ip_phones.html

the answer seemed simple.  I went into System Options and added 9 to the "Outgoing External Cal Prefix for Applications" option.

But, it didn't work.  Nothing changed.  Anyone have any ideas?

Thanks.

Title: Re: ARS digits not inserted in Call History
Post by: jdfoxmicro on June 15, 2018, 02:09:22 PM

I'm going to try setting it to 91 instead of just 9, because the number shows as a ten digit number, and might not match the ARS string.  I'll post the results here.

Title: Re: ARS digits not inserted in Call History
Post by: VinceWhirlwind on June 17, 2018, 08:20:00 PM

There are 3 places you put your leading digit that gets you an external line.
1/ System Options on the Controller
2/ Users and Services EHDU - External Hotdesking Dialling Prefix
3/ MiCollab Client Service - PBX Node Details - Dialling Prefix
 
For what you describe, only 1/ should be required......so not really sure what's going on there. Are you sure the number with the prefix is actually diallable from that phone?