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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: FrankMTate on June 14, 2018, 04:42:37 PM

Title: Unable to perform software download (Via Scheduler) to MiVB-- SI Error 79
Post by: FrankMTate on June 14, 2018, 04:42:37 PM

I have been running Unattended Upgrades from 7.2 to 8.0 SP3 on our Cluster of Mitel MiVB systems. I have completed about 100 system this way.

I have run into one system, a CXII, which will not download the software using the "Software Download" event in the scheduler. The logs show a -- SI error 79.

     
Log Type  Software
Log Number  4946
Severity  Error
Date  2018/May/08
Time  08:32:57
Source  com.mitel.esmgmt.app.scheduler.application.softwa reMgmt.SwMgmtService
Description  280057824 (Thread-45)> Error encountered. Reason: The install has failed.: executeSI failed. SI Error Code: 79 
Module  Main
File Name and Line Number  MiLog4jLogger.java;4294967295



I cannot find any documentation on Error 79.

I have rebooted the system several times but no change.

This is not a system that I can go onsite to upgrade and our network prevents me from using the Software Installer Tool remotely.

I am hoping someone out there can help me resolve the issue.

Thanks,

Frank

Title: Re: Unable to perform software download (Via Scheduler) to MiVB-- SI Error 79
Post by: acejavelin on June 14, 2018, 06:55:58 PM

Use Remote Desktop/TeamViewer/Bomgar or whatever remote desktop of choice to control a local PC and run Software installer (and Filezilla server if necessary) on it and run it that way.

In these rare events, we use a small preconfigured PC and ship it to the customer with our remote access and the necessary Mitel software installed, perform the upgrade manually and have them ship it back. https://www.amazon.com/dp/B0748CCBR1 or similar.