Mitel Forums - The Unofficial Source

Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: nMitel on June 08, 2018, 01:13:36 PM

Title: Day mode/ night mode transfer
Post by: nMitel on June 08, 2018, 01:13:36 PM

Hi,

 I'm having an issue transferring to the operator while at night mode if I call when the system is in day mode and I press 0 I get transferred to the operator but if I switch to the night mode pressing 0 will take me back to the Auto Attendant what I'm trying to do is to make pressing 0 rings the operator for both modes.

Thanks in Advance.

Title: Re: Day mode/ night mode transfer
Post by: johnp on June 08, 2018, 03:59:07 PM

Check settings in form 19

Title: Re: Day mode/ night mode transfer
Post by: nMitel on June 08, 2018, 04:37:21 PM

I did but did not see anything there that might cause this, do you have any tip to narrow down what to look at there?

Title: Re: Day mode/ night mode transfer
Post by: johnp on June 08, 2018, 06:51:09 PM

should have regular zero and priority routing. also verify what box zero dials and that 0 is the feature code one more thing is tenant of vm ports to check, maybe looked at wrong 10