Mitel Forums - The Unofficial Source
Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: johnp on June 05, 2018, 06:30:37 AM
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I had to go to a downed hotel yesterday, and their system wouldn't load. It is a 2 ELx cabinet BCCIII ML system with a dual fim in slot 10 using the 9109-017-001 bat control cards. Anyway, I asked if there was a backup LOL. I had a flash with Q46.0.1 with which I was able to get the system back up and get a database copy. The issue I have is Bay 1 is reporting a PCM alarm indicating a third of the channels are unavailable. Any thoughts or help troubleshooting this would be appreciated. FWIW, I did move the processor to the second cabinet and this persists. I also loaded the database into a ELx processor I had with me , same alarm.
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FWIW. I looked at this on my bench system and although it isn't set for hotel, I couldn't find exactly what the issue is. I did create a new db with what I got from the printout. All it's missing is form 4 and 34 for pms settings, and any forwarding set, Speed calls on the digital sets are also missing although I don't know what this site has set. New database doesn't have the pcm channel issue, and survives a restore without issue.
While I was onsite, I covered this alarm until I had a handle on it. As this was a new customer, making sure they pay is an issue before fixing them right.