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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mbolton on May 31, 2018, 12:06:58 PM

Title: Mitel UC360 - making video calls to IP Based (H.323) Polycom HDX 8000
Post by: mbolton on May 31, 2018, 12:06:58 PM

Hi,

Has anyone achieved the above.   So far I have been unable to make a call from a Mitel UC360 to our Polycom HDX system.   I have been trying to make a SIP URI type call to an IP address.

Interested if anyone else has done this and what I might need to look at to get it working.


Thanks,
Mark.

Title: Re: Mitel UC360 - making video calls to IP Based (H.323) Polycom HDX 8000
Post by: VinceWhirlwind on May 31, 2018, 07:17:41 PM

Can the UC360 do any kind of video calls?
Can it make audio only calls?
How do the UC360 CoS options look?
Are you going through a SIP trunk to get to it or are they on the same network?

Title: Re: Mitel UC360 - making video calls to IP Based (H.323) Polycom HDX 8000
Post by: mbolton on June 01, 2018, 08:51:07 AM

Hi Vince,

I can make video calls at the moment from one UC360 to another - just fails when trying to call the IP based Polycoms

Yes I can make audio only calls to the Polycoms

Not sure where I would see CoS options

Both Mitel and Polycoms are on the same network and we've moved them to the same VLAN


Thanks,

Mark.

Title: Re: Mitel UC360 - making video calls to IP Based (H.323) Polycom HDX 8000
Post by: VinceWhirlwind on June 03, 2018, 08:34:18 PM

Sorry, not CoS - have a look at the UC360 in server-manager for its "SIP device capabilities", then check the Controller form that goes by the same name.
Check your SDP options first (eg, set M-Lines to Yes...read what each one does), then the signalling and header manipulation.