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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: junoooni on May 29, 2018, 02:27:01 AM

Title: No voice path for Tiger TMS voicemail
Post by: junoooni on May 29, 2018, 02:27:01 AM

Hi

I have Mitel MXe with R8 SP3 integrated with tiger tms voicemail using SIP users as per integration document.

On Mitel, I can see users are registered but when a call is routed to voicemail, it is connected but there is no voice path. On tiger tms live monitor i can see call is connected and tiger is playing the prompts but we cannot hear anything on phones. I mapped tiger hunt group to a DID and if i call from external number it works fine and we can hear the prompts.

Any thoughts?


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Title: Re: No voice path for Tiger TMS voicemail
Post by: VinceWhirlwind on May 29, 2018, 02:37:55 AM

What integration document are you using?

Title: Re: No voice path for Tiger TMS voicemail
Post by: junoooni on May 29, 2018, 02:43:32 AM

I got it from Mitel Connect

15-4940-00361 - Tiger TMS iCharge with MiVB

This is for R7 but I couldn’t find anything for R8


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Title: Re: No voice path for Tiger TMS voicemail
Post by: johnp on May 29, 2018, 07:59:28 PM

Sets have the same gateway as controller?