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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: magnus on May 28, 2018, 01:31:18 PM

Title: Remote ACD User disconnected
Post by: magnus on May 28, 2018, 01:31:18 PM

I have a customer running software load 13.2.1.27
They have CCD setup and have a couple remote users in different cities.

One phone has been disconnecting and saying "Please wait" on the display for a few minutes.
Then it logs back in and puts them at the bottom of the queue.
This is not good for commission sales people.

Any idea what would cause this sort of thing?

Title: Re: Remote ACD User disconnected
Post by: Dogbreath on May 29, 2018, 05:59:41 AM

Connectivity issue.