Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Steven1978 on May 25, 2018, 02:12:18 PM
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We have Mivoice office 6.2
I would like to know how to program the auto attendant for day and night calls.
It is going to have a simple saying of "Please hold as I connect you" as phones are rings
please any advise is needed
- Steven
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Steven1978,
That is a very vague request that would need to be better defined in order to help out.
So, what do calls do right now when they come into the system. It depends on what type of trunking you have on where you need to look.
System > Devices and Feature Codes > CO Trunk Groups > 92xxx
or
System > Devices and Feature Codes > SIP Peers > SIP Trunk Groups > 92xxx
If you have a PRI or SIP trunks with DIDs then you can just go here to look for the number you want to trace down.
System > Trunk-Related Information > Call Routing Tables > 1
Thanks,
TE
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We have an PRI system with DID.
Call Routing Tables
1 Day
2 Night
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Steven1978,
Alright,
Follow the DID that you want and lay it out as to how the call flows.
Example: DID 1234 -> CRA 2503 [Day AA] ]
2503 [Day AA]
# - Directory - First Name or Last Name
* - Subcriber Access
0 - Operator
1 - Transfer to Collected Extension
2 - Transfer to Extension - HG 2001 [Sales]
3 - Transfer to Extension - HG 2002 [CSR]
4 - Transfer to Extension - HG 2004 [Billing]
5 - Invalid
6 - Invalid
7 - Invalid
8 - Invalid
9 - Transfer to Extension - 2503 [Day AA]
Timeout - Hangup
At what point are you wanting to provide your Transfer message?
Thanks,
TE
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Sorry that I have not replied. I did figure out how to do it. Thank you for your time on this.