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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: brandonclone1 on May 16, 2018, 08:24:29 AM

Title: Managing ACD skill group members
Post by: brandonclone1 on May 16, 2018, 08:24:29 AM

Hi there! First time poster here.

I'll jump straight to it. In the MiVoice Business gui under Users and Devices > ACD > ACD Agent Skill Groups we have about fifty groups, each with about fifty skill group members (Agents). A member or multiple members can be added to a group, but I cannot find a way to add/remove a member to several groups in one action - it is performed painstakingly one at a time. For example, if we hire someone new, we add them to about fifty groups one-at-a-time, and the same goes for a termination where the member is removed from each group manually.

Anyone familiar with this process? Is there perhaps a terminal command to look at an agent's memberships and strip them all at once?

Thanks!
Brandon

Title: Re: Managing ACD skill group members
Post by: sarond on May 16, 2018, 09:50:48 AM

You should be able to export the form and then modify and import to add members quickly.

Don't think you can remove members using this method though.

Title: Re: Managing ACD skill group members
Post by: VinceWhirlwind on May 16, 2018, 07:33:11 PM

Yes, adding or removing a group of agents from a group of queues is painstaking.

Title: Re: Managing ACD skill group members
Post by: rpasca on May 18, 2018, 04:24:08 AM

Surprised they still didn't implement any way to automate this. I sometimes have to remove agents from more than 30 groups, it's an amazingly slow process.