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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: achri332 on May 04, 2018, 08:24:31 AM

Title: System not saving logs (frozen)
Post by: achri332 on May 04, 2018, 08:24:31 AM

The other day I was trying to troubleshoot a one way audio issue and wrongly assumed that the audio diagnnostic feature code would do audio diagnostics. However in doing so it seems to have put the system into a freeze state.

The system information tab, under platform shows "System is not actively saving logs (frozen) Frozen by: Audio Diagnostic Feature"

I went to "View system logs" and cleared the freeze that was in there but the message remains.

Title: Re: System not saving logs (frozen)
Post by: Tech Electronics on May 04, 2018, 09:09:37 AM

achri332,

Have you downloaded the logs?

Thanks,

TE

Title: Re: System not saving logs (frozen)
Post by: achri332 on May 04, 2018, 10:06:48 AM

I didn't, I just deleted them thinking that would clear it :-X I'm attempting to download a full log.

Title: Re: System not saving logs (frozen)
Post by: achri332 on May 04, 2018, 04:18:06 PM

I'm trying to do a "download all" and it's bee saying "download in progress" for about 4 hours now.

Title: Re: System not saving logs (frozen)
Post by: Tech Electronics on May 07, 2018, 07:57:16 AM

achri332,

Perform a Backup Database Save to your System and one to your PC and then reboot your MiVO-250.

Thanks,

TE

Title: Re: System not saving logs (frozen)
Post by: achri332 on May 10, 2018, 06:12:12 PM

Done but the message is still there?