Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: pacifichydro on April 26, 2018, 06:24:18 PM

Title: change MoH in the queue level
Post by: pacifichydro on April 26, 2018, 06:24:18 PM

Hi there

We are using MX3300 system and I have been instructed to change MoH for some queues (1800 number route to that queue)

This is not the default MoH change but change MoH for some certain queues only

I believe we need to modify the RAD port that assign to these queues?

Any one have experience before and can guide me where to check this? Do we need to check this in Your Site Explorer in IVR level?

Title: Re: change MoH in the queue level
Post by: johnp on April 26, 2018, 06:36:45 PM

check the acd path ot should sgow wgat music source it is using

Title: Re: change MoH in the queue level
Post by: pacifichydro on April 26, 2018, 07:27:22 PM

thank you very much when I go to ACD Paths I can see Path Directory Number with Path Name and Path reporting number

I believe this is tide to different queues at the moment?

Do you mind telling me which path options should I look for for MoH?

I can see Inteflow Point Directory Number have been configured, I cansee Directory Number have been configured, DTMF Receiver Unavailable action have been configured with Play RAD

Title: Re: change MoH in the queue level
Post by: johnp on April 27, 2018, 07:28:55 AM

usually after a recording a choice of audio source can be made

Title: Re: change MoH in the queue level
Post by: VinceWhirlwind on April 29, 2018, 08:37:31 PM

You need to look at the Embedded Media Sources form.
#0 is your default music on hold.
Load up your alternate MoH to #1.
 
Next you need to go to your ACD Path form. On the ACD Path where you want alternate MoH, you change the Audio Source to "Embedded" and set it to #1.