Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: mknops on April 26, 2018, 09:50:44 AM
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What controls which extension receives the '0' IC calls?
I have our auto attendants all set up; dialing '0' or timing out while calling in externally send the call to a hunt group which rings the first extension list, then advances to the second extension list before finally going to our general mailbox. The issue I am having is primarily from our lobby phone, which would be an IC call, those '0' calls are ringing to my extension, but I am not sure what to change to correct that.
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mknops,
Well, in this case, you have to separate the logic out a bit and consider the voice processor and the phone system to be separate entities; which they are.
So to change what a phone goes to when it dials 0 is separate from what the Voice Processor has programmed for its dial 0.
Go to System > Device and Feature Codes > Phones > {local} > {extension} > Associated Extensions > Attendant: Put in where you want dial 0 to go.
There is also a Primary and Local Attendants that come into play as well, but for what you were asking for this is the answer.
Thanks,
TE
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Just to add a bit.
Pressing 0 from one of your phones is activating the feature code for Call Attendant.
If you go into system->Phone related-->Attendants you can control the attendants and change them for more of the phones all at once instead of going into each phone to make the change.