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Mitel Forums => Mitel Software Applications => Topic started by: Andrew Goodman on April 26, 2018, 06:26:34 AM

Title: Call reporting
Post by: Andrew Goodman on April 26, 2018, 06:26:34 AM

Hello All,

We have the MIvoice Business solution, with TIM Plus bolted on for telephony reporting and dashboards. The functionality of this has been good for the time we have had it, but moving forwards we would like a similar solution but with access to the data via an SQL/ODBC as well, to interrogate the live data through excel/access.

Do any of you wonderful people know of a similar solution, we have looked at TIM Enterprise, but need a few comparisons.

Thank you

Andy

Title: Re: Call reporting
Post by: JasonTaylor on April 26, 2018, 07:28:49 AM

Quote from: Andrew Goodman on April 26, 2018, 06:26:34 AM

Hello All,

We have the MIvoice Business solution, with TIM Plus bolted on for telephony reporting and dashboards. The functionality of this has been good for the time we have had it, but moving forwards we would like a similar solution but with access to the data via an SQL/ODBC as well, to interrogate the live data through excel/access.

Do any of you wonderful people know of a similar solution, we have looked at TIM Enterprise, but need a few comparisons.

Thank you

Andy

We use Tollring for our cloud hosting which is now an official Mitel product.