Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: ghost on April 24, 2018, 02:19:03 AM

Title: MiVoice Call Recorder - cant export calls
Post by: ghost on April 24, 2018, 02:19:03 AM

I have an issue, though I would try raising here before going to my support agent to push to Mitel

The management studio (MiVCR 9.1) works fine on all the physical computer (Mix of windows 7 and 10) but we have a few people working in VMware Horizon Client (windows 7)
I have access to a different Horizon profile (still windows 7), tried there and got the same issue.

When they try to export the call audio they are getting the following error message

Failed to install audio conversion components
Couldn't unpack and/or register NCTWMAFile.dll;
OAISYS.OaisysApplicationException: Failed to register because
D:\Users\<user name>\AppData\Local\Apps\2.0\N9DEE345.XEH\3A3LY9L7.LO6\oais..tion_08cc20c2182722aa_0009.0001_f4a268dee94adb9n\NCTWMAFile.dll is not a COM server
at OAISYS.Utils.RegSvr.Register(String pathname. Boolean unregister, Boolean currentUser)
at OAISYS.Utils.RegSvr.RegisterBasedOnUser(Sting pathname)
at OAISYS.IO.ResourceInstaller.UnpackFile(String directory, Byte[] fileBytes, String fileNameWithoutDirectory, Boolean register, String& fileName)
Failed to register because
D:\Users\<user name>\AppData\Local\Apps\2.0\N9DEE345.XEH\3A3LY9L7.LO6\oais..tion_08cc20c2182722aa_0009.0001_f4a268dee94adb9n\NCTWMAFile.dll is not a COM server


any thoughts?

Title: Re: MiVoice Call Recorder - cant export calls
Post by: sunspark on April 26, 2018, 09:26:22 AM

you have to install Desktop client experience on your Windows server

Title: Re: MiVoice Call Recorder - cant export calls
Post by: ghost on May 08, 2018, 10:07:36 PM

Issue was resolved by installing windows media player (was missing on the virtual machines)

Title: Re: MiVoice Call Recorder - cant export calls
Post by: sunspark on May 09, 2018, 08:17:43 AM

Quote from: ghost on May 08, 2018, 10:07:36 PM

Issue was resolved by installing windows media player (was missing on the virtual machines)

great !

Title: Re: MiVoice Call Recorder - cant export calls
Post by: paladin_cw on August 13, 2021, 04:13:43 PM

Disregard this post, posted in the wrong area