Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: saliou-ab on April 21, 2018, 11:29:01 AM

Title: Voicemail issue, sending calls straight to the operator.
Post by: saliou-ab on April 21, 2018, 11:29:01 AM

Dear Mitel forum members and visitors,

We are facing a voicemail issue. When you call any extension from anywhere if there is no answer the call is going back to the operator instead of going first to the voice mail.

See below the message I took from logs.

Software   4577   Error   2018/Apr/19   10:02:31   VMPMSServer   ReceiveMessages Delivery problem to Voicemail App   Main   ipvm_pmsserver.cpp

Can you please help to sort out this issue?

We are using a MXe III 3300ICP Soft ver 7.2

Warm regards,

Title: Re: Voicemail issue, sending calls straight to the operator.
Post by: acejavelin on April 22, 2018, 08:17:14 PM

Is the voicemail working, can you call the voicemail hunt group from a phone?

Title: Re: Voicemail issue, sending calls straight to the operator.
Post by: saliou-ab on April 23, 2018, 04:50:38 AM

Yes it is working, I can call the hunt group from an extension.

Title: Re: Voicemail issue, sending calls straight to the operator.
Post by: ralph on April 23, 2018, 08:02:05 AM

Check the class of service of the device doing the transfer.  The transfer recall timer must be longer than any call forwarding timer.  I suspect that if you set it to 120 seconds, you'll be fine.

Ralph

Title: Re: Voicemail issue, sending calls straight to the operator.
Post by: saliou-ab on April 23, 2018, 09:07:52 AM

Thanks Ralph. I am going to try this.

Is it possible to stop the log message appearing continuously as the one below?

"Software   4577   Error   2018/Apr/19   10:02:31   VMPMSServer   ReceiveMessages Delivery problem to Voicemail App   Main   ipvm_pmsserver.cpp"

If I go to maintenance log menu I see hundreds of this message (continuously).

With warm regards.

Title: Re: Voicemail issue, sending calls straight to the operator.
Post by: sarond on April 23, 2018, 10:10:55 AM

How busy is this site?

Have you tried a reboot of the controller?

Title: Re: Voicemail issue, sending calls straight to the operator.
Post by: ralph on April 23, 2018, 07:12:01 PM

What is the Uptime of your system?

Title: Re: Voicemail issue, sending calls straight to the operator.
Post by: saliou-ab on May 05, 2018, 11:19:33 AM

Quote from: ralph on April 23, 2018, 07:12:01 PM

What is the Uptime of your system?

The system uptime is almost a year.

System uptime: 10:41 up 359 days, 19:17:56.

Quote from: sarond on April 23, 2018, 10:10:55 AM

How busy is this site?

Have you tried a reboot of the controller?

I've rebooted the controller. It seems to work better but the error message is still displayed.

Regards,