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Mitel Forums => Mitel Software Applications => Topic started by: august on April 20, 2018, 05:39:37 PM

Title: MiVoice Call recording : single line
Post by: august on April 20, 2018, 05:39:37 PM

I have a MiVoice Business, Mitel MBG with SRC TAP and a MiVoice Call recording.  All of them are at the latest release.

The recording are working on the main phone number, but not on a single line on the same phone.

Is it possible and if yes, what do I need to configure?

Title: Re: MiVoice Call recording : single line
Post by: dilkie on April 21, 2018, 04:26:24 PM

I assume you mean the line appearance.

I'm not sure how to configure MiVCR to record calls on the line appearance, have you told it to record the DN of that appearance?

Title: Re: MiVoice Call recording : single line
Post by: august on April 22, 2018, 06:52:40 AM

Yes.  It does not work ....