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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: moona on April 19, 2018, 10:57:54 PM

Title: No hold music when agent puts queue call on hold
Post by: moona on April 19, 2018, 10:57:54 PM

Hi guys,

Scenario 1 = ACD Agent receives a direct DID call or places an outbound call an puts the call on hold = On hold music plays to caller

Scenario 2 = ACD Agent receives a call from an ACD Path they are present in and puts the call on hold = silence

I am not really sure what is wrong in my programming as the Embedded hold music I uploaded in the first scenario is working fine.
MiVB 8.0 SP3 PR1

Any ideas are much appreciated

Title: Re: No hold music when agent puts queue call on hold
Post by: johnp on April 20, 2018, 03:23:48 PM

is there a moh source in the path assignment

Title: Re: No hold music when agent puts queue call on hold
Post by: moona on May 01, 2018, 01:46:59 AM

Quote from: johnp on April 20, 2018, 03:23:48 PM

is there a moh source in the path assignment

Are you referring to Recording 1 through Recording 4 Audio Source?

I thought this was only relevant to In Queue messages?

Title: Re: No hold music when agent puts queue call on hold
Post by: johnp on May 02, 2018, 09:05:11 AM

I think calls still use the path source