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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mhumphries on April 16, 2018, 10:03:35 AM

Title: External HotDesk
Post by: mhumphries on April 16, 2018, 10:03:35 AM

i have an External HotDesk setup with what i believe are the correct CoS settings.  however when i call the hot desk extension i get an error "Not Allowed"  any thoughts on what i can look at to see what is not allowed.

Title: Re: External HotDesk
Post by: rotary dial tommy on April 16, 2018, 10:17:59 AM

Do you have tenanting programmed on the system ?

Title: Re: External HotDesk
Post by: mhumphries on April 16, 2018, 10:20:01 AM

no

Title: Re: External HotDesk
Post by: rotary dial tommy on April 16, 2018, 10:24:19 AM

I have seen this message if interconnect restriction applies , have you checked that ?

Title: Re: External HotDesk
Post by: mhumphries on April 16, 2018, 10:40:51 AM

checked and there are not interconnect restrictions setup

Title: Re: External HotDesk
Post by: rotary dial tommy on April 16, 2018, 11:35:11 AM

Has calling this number ever worked ?Can other users call this number ? Can other hotdesk phones be called without issue . The phone is a working remote phone that can call the phones that cannot call it ?

Title: Re: External HotDesk
Post by: lowradiation on April 16, 2018, 05:02:40 PM

Is it setup in a multi-device user group?  If so, you can only call the main extension of the multi-device user group  (presence in that group has to be on for the external hot-desk extension to ring)

Title: Re: External HotDesk
Post by: mhumphries on April 17, 2018, 08:56:59 AM

it is part of a multi device user group..... that is good to know. thank you.

Title: Re: External HotDesk
Post by: ZuluAlpha on April 19, 2018, 02:15:18 PM

"Not Allowed" is typically a Class of Restriction issue more than a COS issue.