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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: RRell on April 13, 2018, 01:45:19 PM

Title: Rollover line to call tree
Post by: RRell on April 13, 2018, 01:45:19 PM

How would I rollover a main line to a call tree if it is not answered?

So it would ring the main line then it would prompt "For xxxx Press 1.  For yyyyy Press 2"

Title: Re: Rollover line to call tree
Post by: Tech Electronics on April 13, 2018, 02:31:03 PM

RRell,

You would need to send the call to a Call Routing Announcement that provided the options you want. Call Routing Announcements are created under:

Voice Processor > Devices > Applications

You will need to trace out how the call flows through the system now and then post that if you need more help.

Thanks,

TE