Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: dolphin on April 11, 2018, 07:27:36 PM
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I am an IT tech that has a client with a Mitel 5000. I only have experience with an AllWorx system. This customer had three phone lines at one time operating. They downsized to only two active phone lines. Their technician at the time disabled the third phone line. We would now like to set up the third phone line again (which is already plugged in) but not activated within the Mitel system. I have zero experience with the Mitel 5000. I was able to go in and move that line to the other trunk where the two active lines are located but I noticed it said it was not connected to the CO. is it possible to get a step-by-step explanation of how we can activate this line in the system and set it up as the owner would like. The end result is we would like to have a named label for that line as it will be ringing for a separate company. Our current labels are line 1 and line 2. This third line would be labeled Twin City. When Twin City rings we would like that to ring on all eight extensions. Any help is appreciated, thank you
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First question would be do you have access to the DB programming tool? This is the software that allows you to program the Mitel 5000.
Although there is a web interface on later versions it is very limited (very, very limited)
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Thank you for the reply sarond.
Yes I do have access to the DB programming tool. That is where I went in and moved line 3 to the trunk where line 1 and line 2 was located. At this time that is the only change I have made
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dolphin,
The amount of logic and programming required to add this is too much to just put into a single post; getting the trunk into the system isn't the only hurdle here. It would be best if you have them contact a certified technician who knows what questions to ask and how to program the system to do what they want.
If you were a certified technician who understood telephony and the phone system it would be easier to answer the simple, if any, questions that would pop up.
Sorry,
TE
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Thanks for the reply tech electronics, as I stated before the third line was already set up in the system and has been deactivated so that it would not show up as a dead line on their phones. Since the phone line is there and was active before I would assume there aren't that many steps to making it work within the phone system again as we are not starting from scratch.
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dolphin,
Alright, but the issue is that unless someone went on site to connect the new line to that same trunk port it will be dead. The carrier isn't going to be bringing the line in on the same pair nor will they connect it to your phone system.
Thanks,
TE
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The lines are already connected as they were before. It's coming in on a spectrum Internet box of which spectrum has supplied the telephone lines and I have already tested it with an analog phone that it is active on that port
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Dolphin,
So, since you verified and connected it then do you know the hardware id that it is connected to?
If you do then just add that to the same trunk group. You can label the trunk under: system > devices and feature codes > trunks.
It sounds like you have a key system so then you just add the trunk key to the key map and your done. System > Phone-Related Information > Keymaps
Thanks,
TE
Sent from my iPhone using Tapatalk
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Tech Electronics,
Attached is a screenshot of the 2 trunks, 92001(active) and PP011 (Inactive) Line 1 and 2 are in 92001 and working.
When I add twincity (Line3) to trunk 92001 it doesn't show up or work on the phones.
In the first screenshot at the bottom right it says "Connected to CO - No"
I assume that's an issue. It is physically connected.
Screenshot 3 is the keymaps?
Thanks
Dolphin
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Can seize the line directly by dialling 94259, does it dive you dial tone? Can you call out.
What happens if you call into it? It should ring in the same as the other 2 trunks if they are in the same trunk group.
Also be aware that the phones are most likely not using the default keymap.
You can check what a phone is using by going to System > Devices and Feature Codes > Phones > {ext} >Keymaps
'Connected to CO - No' is more about line tests than having the trunk out of service.
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Thanks for the information. I will give it a try on Tuesday when the office opens up again. Monday is a holiday here being Patriots' Day.
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Thank you sarond. We're now finally getting somewhere. If I call in to that phone number, it rings in on call key 1 at the bottom of the phone. It appears to now be part of the dial out system but not working properly.
I know mapping on the phone's is going to be the final step but the way we would like the system to work may or may not be viable. We have only one extension (1004) will be using line 3 exclusively. For all extensions we would like line 1 and line 2 to be the outgoing calls default lines when pressing 8. We would like the new line 3 to be a manually chosen outgoing call line. Is it possible to have line 3 in the system but not be used as an outgoing call line unless manually chosen?
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To have line 3 not be selected you need to program a new trunk group and have the line 3 be the only trunk in that group.
Then you program a Trunk key on the phone for line 3.
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Thank you Magnus,
I will give that a try shortly. If I have two trunks, how does the phone system know which trunk to choose for dialing out?
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The individual phones get assigned an outgoing extension.
If you wanted to use ARS it gets more complicated and can be programmed based on if it's a local call, etc.
For your application I wouldn't bother
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I want to thank everyone involved, sarond, Tech Electronics, and Magnus for all your input. We've got the system working as desired and we can consider this case closed. Again I truly appreciate all your help.
Dolphin
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Glad you got it sorted.
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Apparently I have one more question. After adding the new line it only rings on one extension. We have six extensions and we would like it to ring on two of the other extensions. Where do I change that setting?
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Did you create a new trunk group for the 3rd line? The answer point will be in there.
Normally you would create an extension list of some sort (normally hunt group list) add you members into it, then create a hunt group and add the extension list as the member.
There is probably more for you to do but this should give you some direction.
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I created a new trunk, placed that line in there, updated the keymap all the phones use. When the phones rings on the main line all phones ring audibly. When someone calls in on line three only one of the extensions ring audibly
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What is the day/night ring-in of the trunk group? I am going to assume a single extension.
You will need to create a hunt group and extension list as mentioned above and then set the ring-in position to the hunt group.
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Just set the Day/Night ring to be the same as the other Trunk group
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The issue with that is that trunk one needs to have all six extensions ring trunk to only needs to have three of the six ring
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Ok
Then you need to make a new call path.
Start with following the logic of the Trunk1 Day Ring. If it goes to a CRA to time out immediately to-->Hunt Group (Hunt group has a extension list with the extensions you wish to ring) Then the recall timer goes to a CRA-->CRA times out immediately to the general Mailbox.
That is the way I usually program mine. The main reason is that the CRA breaks the system recalls.
If it is to function the same way with just 3 less people then you only need to make the second CRA and Hunt Group.
The CRA will point to your new hunt group.
Create the Hunt group and copy the existing one. Then change the extension list.
Should take about 15 minutes or less
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Thanks for the reply magnus,
I follow the logic that you're explaining, although not being familiar with the Mitel phone system it's definitely going to take more than 15 minutes. I will try to dig around tonight through the system to see if I can locate how the trunk is set up to ring through.
Again I'd like to thank the contributors for having the patience to follow through on this
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Just an fyi if you are not familiar.
If you double click on an entry it will bring you to that same spot.
Also, make sure you are viewing in Classic mode. All the symbols match and it makes learning where things are a bit easier
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Also pressing 'F1' (help) in any of the forms is very useful.
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I was able to create that call path on the new line. I appreciate the help that you have given. Also sarond, the F1 feature was very helpful. Thanks to all that helped this situation come to a close.
Dolphin