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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: andyring on April 10, 2018, 03:27:54 PM

Title: Mobile twinning pound key?
Post by: andyring on April 10, 2018, 03:27:54 PM

I have a 250 at the office and mobile twinning is all set up. But, my boss really doesn't like that he has to hit the # key to pick up a call on his mobile when a call "twins" to it.

Is there a way to have the call automatically transfer as soon as the user answers on the mobile device, without hitting # or anything else?

Title: Re: Mobile twinning pound key?
Post by: magnus on April 10, 2018, 03:40:37 PM

Yes.
Go into DB programming and click on the user. Turn off Enable Human-Answer supervision.
Be aware that if their cell voicemail answers the call then the message if out of the Mitel

Title: Re: Mobile twinning pound key?
Post by: andyring on April 10, 2018, 04:12:45 PM

Quote from: magnus on April 10, 2018, 03:40:37 PM

Yes.
Go into DB programming and click on the user. Turn off Enable Human-Answer supervision.
Be aware that if their cell voicemail answers the call then the message if out of the Mitel

Awesome, that worked, thank you!

May I ask a related question? I've got a handful of DIDs but I don't use them. Is it possible to program the mobile twinning so that the outbound Caller-ID uses one of those other DIDs? That way my employees can easily tell if an incoming call on their mobile phone is a forwarded call from the office.