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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: kipp on April 02, 2018, 01:24:17 PM

Title: Intermittent Fast busy when trying to make outbound call?
Post by: kipp on April 02, 2018, 01:24:17 PM

One day last week and now today we are getting a fast busy signal after we try to make an outbound calls from time to time.  Very random.  Any thoughts or help would be greatly appreciated.

Thanks
Kipp

Title: Re: Intermittent Fast busy when trying to make outbound call?
Post by: DND ON on April 02, 2018, 01:29:07 PM

What does the display show while this is happening?

Title: Re: Intermittent Fast busy when trying to make outbound call?
Post by: kipp on April 02, 2018, 01:58:59 PM

Nothing...  Shows the number dialed after a few seconds that disappears and then says incomplete extension.  Tried recreating to get exact but then the phones started working again :)  but that will not last long.

Title: Re: Intermittent Fast busy when trying to make outbound call?
Post by: rotary dial tommy on April 02, 2018, 03:27:40 PM

What type of trunks are you using , sip , pri . analog ?

Title: Re: Intermittent Fast busy when trying to make outbound call?
Post by: kipp on April 02, 2018, 03:30:35 PM

PRI

Title: Re: Intermittent Fast busy when trying to make outbound call?
Post by: rotary dial tommy on April 02, 2018, 04:57:38 PM

stat the pri card and make sure all the channels are working . you will probably find 1 or 2 out of service . a reload of the pri card will usually fix the trouble unless it is a provider trouble which is very rare

Title: Re: Intermittent Fast busy when trying to make outbound call?
Post by: Tech Electronics on April 03, 2018, 07:09:18 AM

kipp,

First of all you need to identify exactly what is happening and try to successfully recreate it; intermittent problems can take time to resolve. Here is how I would go about trying to identify your problem.

1. What type of number does this happen on local, long distance, or international numbers?
2. Try dialing the number slowly and exactly as it was dialed from the same extension; then try on a different extension.
3. If you know how then monitor the PRI via the command console and verify that the call is trying to leave the system; I doubt it is.

From what you already explained it sounds as though you are not getting out of the system and the "fast busy" is really the error tone from the phone system not the carrier; therefore not a "fast busy". I would think the person didn't dial the outgoing digit [Default: 8] or doesn't have access to that number type or needs an account code to accomplish it. Then after a period of time while remaining off-hook they get the incomplete extension as the system is now providing service order tone after the beeping; typically the beeping is associated with a message on the screen, but not always.

Thanks,

TE