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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Twinsen on March 28, 2018, 07:02:49 PM

Title: Call History for Voice Mail left while in Night Mode
Post by: Twinsen on March 28, 2018, 07:02:49 PM

Hey Guys,

I need to trace the number for a voicemail left on our system while in night mode, I have tried using

Code: [Select]

LOGSYS READ SMDR NEWEST 20
This gets the history but not when the system is in night mode, is there a way to retrieve the call history for this voicemail message left when the system was in night mode?

Cheers

Title: Re: Call History for Voice Mail left while in Night Mode
Post by: sarond on March 28, 2018, 09:12:11 PM

It shouldn't matter whether the system was in night or not, SMDR doesn't care.

It may depend how the call gets to voicemail though.
Check you COS to ensure that everything the call touches has SMDR enabled.

I've had this before when I bounced a call from a hunt group but the COS didn't have SMDR enabled so it wasn't logged.
If you don't have a COS set (e.g. in a hunt group ) i think it takes COS 1 as default.