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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: JasonPetty on March 16, 2018, 12:12:15 PM

Title: Adding keymap assignment to phone
Post by: JasonPetty on March 16, 2018, 12:12:15 PM

Hello,

I am trying to add a pkm keymap to an existing phone. We have MiVoice Office 250 DB programming. I should be able to right click and add a keymap, but nothing happens. Any suggestions? Thank you.

Title: Re: Adding keymap assignment to phone
Post by: Tech Electronics on March 16, 2018, 01:18:48 PM

JasonPetty,

So, you are at the following: System > Phone-Related Information > Key Assignments > DSS/PKM

You perform a right-click on the right-hand side of the screen in an open gray area? You do not see the [Add To DSS/PKM List...] popup?

The only thing I can think of is that you already have 20 of them and it won't allow you to add any more unless you want to push your system and add it via On-Line Monitor; which I don't suggest.

Thanks,

TE

Title: Re: Adding keymap assignment to phone
Post by: magnus on March 16, 2018, 01:26:42 PM

I am assuming you are adding a pkm12 or 48 to the phone.
Go to system/Phone-Related Information/Key Assignments/DSS PKM and either create a new PKM and program it as normal.
Then go to System/Device and Feature Codes/Phones/[ext]/keymaps and put which pkmkeymap group you just made.

Title: Re: Adding keymap assignment to phone
Post by: JasonPetty on March 16, 2018, 02:44:17 PM

I am trying to add the PKM keymap  to a specific phone. Under system>devices and feature codes>phones then going into the phone I want to add the keymap to under keymaps.

Title: Re: Adding keymap assignment to phone
Post by: magnus on March 16, 2018, 02:49:42 PM

PKM group should be on the right side. Just left click on the number and select the one you want to use.

Or send a screenshot of what you are looking at

Title: Re: Adding keymap assignment to phone
Post by: JasonPetty on March 16, 2018, 02:53:44 PM

I attached a screen shot.

Title: Re: Adding keymap assignment to phone
Post by: magnus on March 16, 2018, 03:02:05 PM

I understand your confusion.

Which version of the software are you using?

Title: Re: Adding keymap assignment to phone
Post by: JasonPetty on March 16, 2018, 03:08:03 PM

MiVoice Office 250 Communications Platform Release Notes: MiVoice_Office_250_6_1_SP_1_GA

Title: Re: Adding keymap assignment to phone
Post by: magnus on March 16, 2018, 03:34:13 PM

Very strange.
Do you have admin access?
If you do then it looks like time to call Mitel

Title: Re: Adding keymap assignment to phone
Post by: Tech Electronics on March 19, 2018, 07:21:18 AM

JasonPetty,

Did you change your Attached Devices from None to PKM?

Thanks,

TE

Title: Re: Adding keymap assignment to phone
Post by: JasonPetty on March 19, 2018, 09:27:12 AM

Where can you change attached devices at?

Title: Re: Adding keymap assignment to phone
Post by: JasonPetty on March 19, 2018, 09:32:07 AM

Never mind, that seemed to be the issue and I got it! Thank you.

Title: Re: Adding keymap assignment to phone
Post by: Tech Electronics on March 19, 2018, 09:32:55 AM

JasonPetty,

You can change that under the phone you want to attach the DSS/PKM to.

System > Devices and Feature Codes > Phones > Extension > Attached Device

You will find this under Emergency Dialing Preference.

Thanks,

TE