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Mitel Forums => Mitel Software Applications => Topic started by: maxbernard on March 15, 2018, 03:53:08 AM

Title: PROBLEM: MiContact Center doesn’t work when the computer display is other than 1
Post by: maxbernard on March 15, 2018, 03:53:08 AM

PROBLEM: MiContact Center doesn’t work when the computer display is other than 100% (for example 125%)

The problem affects all users. As an example, we will use my computer. Following are my current settings for the display  100%
MiContact Center can be opened without any problem. Following screenshot shows the MiCC view of the Agent Queue “Minusines – Reception”:
I now change the display to 125% and I restart my computer in order for the changes to be implemented:
After a restart of the computer, all icons on the desktop look bigger obviously:
I suceed to open MiCC:

But when I press on “Agent by Queue”...
I receive following message:
When I click on “Show details”, I see some explanation which I don’t understand:
I click on “Restart the application” hoping that it will solve the problem:

But even afetr a restart of the application…

Title: Re: PROBLEM: MiContact Center doesn’t work when the computer display is other than 1
Post by: billbry66 on March 24, 2018, 05:16:00 AM

yes thats a feature not a fault

only way around it is to change the screen resolution and leave the text size alone

Typically poor design