Mitel Forums - The Unofficial Source

Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: nMitel on March 13, 2018, 11:23:30 AM

Title: Mite 4015 access level
Post by: nMitel on March 13, 2018, 11:23:30 AM

HI,

 I'm trying to set up call forwarding on a 4015 Mitel set but when I press the superkey to get to the call forwarding option it never appears, all I get is ( advisory msg, personal keys, ringer adjust, language) is there a trick to get me to the advanced menu where I can do the forwarding?

Thank you.

Title: Re: Mite 4015 access level
Post by: acejavelin on March 13, 2018, 02:17:08 PM

Quote from: nMitel on March 13, 2018, 11:23:30 AM

HI,

 I'm trying to set up call forwarding on a 4015 Mitel set but when I press the superkey to get to the call forwarding option it never appears, all I get is ( advisory msg, personal keys, ringer adjust, language) is there a trick to get me to the advanced menu where I can do the forwarding?

Thank you.

It has to be defined in the station's COS or it won't appear... It is a Family 3 device, so it must use the Superkey to setup call forwarding.

Title: Re: Mite 4015 access level
Post by: nMitel on March 13, 2018, 05:10:53 PM

I have call forwarding always, busy, and no answer all enabled in the COS is there other COS option responsible for that?

Title: Re: Mite 4015 access level
Post by: acejavelin on March 13, 2018, 05:19:30 PM

Quote from: nMitel on March 13, 2018, 05:10:53 PM

I have call forwarding always, busy, and no answer all enabled in the COS is there other COS option responsible for that?

No, any one or all of those should enable it in Superkey menu. Are you sure you saved the COS and have it assigned to the correct PLID? Is this a "new" to this site phone, or is has it been in service for some time?

Title: Re: Mite 4015 access level
Post by: nMitel on March 19, 2018, 10:48:29 AM

Its working! I just have to enable it on the COS and It showed up when I pressed the superkey.

Thank you.