Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: scottH on March 12, 2018, 10:42:51 AM
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Hi got one of these system arrive on my desk to setup for use in one of our school depts, but i have no idea of how t oadd it to our mitel system? anyone used one or something similar and has anyone got any setup solutions?
Thanks.
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Simply plug it in to an analouge port for the main line; register the gigaset to the N300 and off you go.
You could register the 3 VoIP lines to the N300 I think as extensions but I don't think you will get them working for line use. I may be wrong. Even then you would only have 1 line to play with.
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Thanks x-man, Daft question but we are voip and dont have any analog lines, our phone are all cat 5 connectors, the n300 does have cat 5 port as thats how im accessing the url page. We use Mitel phones5304 and 5312 models and an mm330 x controller. Im stuck at what details to put into the n300?
Cheers for the reply.
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Hi Scott H,
On the 250:
Create a SIP extension under devices & feature codes/phones.
Under the created phone double click on the 'SIP Phone Group' this should be something along the lines of Px00x
Click Configuration and set 'Supports display updates and Supports Ad-Hoc Conferencing to yes.
Click on Authentication, Set 'Enable In-Bound Authentication to yes, Set Username to the Extension Number, Set the Password.
Leave Outbound fields blank/set to no.
Now on the N300:
You will need to pair the handset to the base station.
To do this navigate through the phone menu to setting/handset/register-handset.
Enter the PIN: {Default 0000}
Once it starts to scan press and hold (3secs) the square button on the base station and INT1 should be displayed.
Now you can set the IP address of the basestation from the handset.
Push right on the shiny square /settings/base/local network.
Go to Telephony/Connections and check the active box for line IP1 and then click edit.
Now change the connection name to the extension number. The authentication name, username and display name all also need to be the extension number.
Set the password to match what was set on the 250.
Click on show advanced settings.
The domain and proxy server need to be set to the IP address of the 250. The ports need to be 5060 for SIP.
Outbound Proxy should be set to Always.
Save.
Now go to number assignments and enter the name as the extension and ensure that the corresponding extension number is selected for inbound and outbound calls and that the handset is selected.
Click Set.
The phone is now active.
Optional:
Go to settings/telephony/advanced voip
Enable both ‘Use the R key to transfer’ and ‘Transfer by On-Hook’
Also ensure that Hold on transfer target is unticked for both attended and unattended transfer.
Let me know how you get on.
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WOW thanks magpie, thats a great help, im in a meeting at present (having a break /cuppa) when you say on 250 im guessing you mean the mitel controller right?
Attached is a screen shot of our controllers options, i can add more screen shots if you need to look further.
Thanks again.
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Sorry meant the analog extension ports on the 3300 (if that is what you have?) simply set to an extension and it will use the post for out going calls. as would a phone (set to 9 to dial out). I suppose you could set the voip part of the N300 as sip extensions but I am not really conversant with how the N300 works with voip? I assume that they connect as per a voip line so that should be possible (although you will need to burn extension licences for that; one for each) and just dial 9 as normal for an outside line. Its a while since I set anything up like this but we had another system working wireless like this for multiple DECT phones using sip. But it depends on the N300 being capable of being registered on the 3300.
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Thanks, what im trying to do is use the N300 and the A540h as a ring group with the mitel system, basically in our schools kitchen they cant hear the phone so we looked at this so they can carry the mobile around? I know we could buy mitel phone but the cost and implementation was way out of our budget lol thats school for you.
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I dont know hat ive done but its working, Wow thank you.
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WOW thanks magpie, thats a great help, im in a meeting at present (having a break /cuppa) when you say on 250 im guessing you mean the mitel controller right?
Thanks again.
Yeah, Not ure why I thought it was a 250 you were referring to!
The set up for a Mitel 3300 is here:
Create a New SIP Device Capability un System Properties / Feature Settings / SIP device capabilities.
Enable the following:
Replace System based with Device based In-Call Features,
Prevent the Use of IP Address 0.0.0.0 in SDP Messages,
Suppress Use of SDP Inactive Media Streams
Allow Display Update
Use P-Asserted Identity Header
Create a SIP extension under Users & Devices / User and Service Configuration.
Under Service Profile set the device type to 'Generic SIP' & Service Level to 'Full'
Under Service Detail set desired COS, COR & Zone. Set the Sip Device Capabilities previously created.
Under Access and Authentication set the SIP Password - This is the password to configure on the N300.
Under Keys Create a Mulitcall key with the BDN of the extension number on Key 2 set to ring (This allows transfer/conferencing)
Save.
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I dont know hat ive done but its working, Wow thank you.
Glad to hear it ;D
If you get any problems let us know
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Thanks again, just now trying to get ring group to work so if i dial the main kitchen phone the a540 will ring (it rings dialling its own number) but i cant get them both to ring at same time?
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Under group programming try creating a personal ring group with the extension of the kitchen phone as the ring group, adding both the kitchen phone and the new phone
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Thats got it, i had setup a ring group not a personal group.
Thanks for all your help.
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Spoke to soon :( Its ringing but internal calls you cannot talk back to caller yet external calls it works fine, is their a tick box or something i have missed?
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Anyone any ideas?
Thanks.
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If this is not the part please direct to correct one, as for mitel not sure where on there, i l send on overview screen shot
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heres the overview of mitel
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Looks like you haven't set the proxy server.
Might be worth double checking the set up against this.
On the Gigaset:
Go to Telephony/Connections and check the active box for line IP1 and then click edit.
Now change the connection name to the extension number. The authentication name, username and display name all also need to be the extension number.
Set the password to match what was set on the Mitel.
Click on show advanced settings.
The domain and proxy server need to be set to the IP address of the Mitel. The ports need to be 5060 for SIP.
Outbound Proxy should be set to Always.
Optional:
Go to settings/telephony/advanced voip
Enable both ‘Use the R key to transfer’ and ‘Transfer by On-Hook’
Also ensure that Hold on transfer target is unticked for both attended and unattended transfer.
On the Mitel:
Check the SIP Device Capability that are assigned to your extension.
To find out this go to Users & Devices / User and Service Configuration, The extension number, Service Detail.
To modify the Sip Device Capabilities go to System Properties / Feature Settings / SIP device capabilities and locate the associated number.
Enable the following:
Replace System based with Device based In-Call Features,
Prevent the Use of IP Address 0.0.0.0 in SDP Messages,
Suppress Use of SDP Inactive Media Streams
Allow Display Update
Use P-Asserted Identity Header
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Thanks magpye ill check all this out when i get back to the main school, i have all the details in for proxy etc, id just cleared them for the screen shot sorry.
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One thing i do know, all our ip phones are on the same sip device capabilities (1)
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You should set up a new SIP DC for the Gigaset as it acts differently to other Mitel SIP Phones
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Done as per your help and still same result, they can hear me but i cant hear them, yet external calls to that number work fine, they can dial me on the gigaset and can hear me but again i cant hear them ???? see screenshot of sip, could it be because its in both a ring group and personal ring group?
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Sounds like you have a SIP-Alg or helper in the way somewhere.....some ports not open on the network or ports/ip addresses being changed by something. That is the usual cause of one way transmission.
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Thanks for the reply xman, but the mitel phone part of the ring group which the mobile is linked from works fine, maybe if i try it in and individual nic port of its own it may work better?
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Quite possibly if I am understanding you correctly; you have the gigaset plugged into the back of a phone?
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Yes as its the only nic port available in that area, ill unplug the normal mitel phone and test.
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Mitel phones communicate via Minet and the Gigaset via SIP.
Some firewalls/routers/switches can cause problems for SIP because of SIP ALG, have a check to see if you have this enabled anywhere.
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Nothing on any switches apart from the vlan and thats just basic traffic routing/seperating nothing complicated
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Switches will either be layer 3 or route (trunk) to a router for the vlan work.. Either could contain a sip-alg or sip helper. Most Cisco layer 3 switches do I believe and certainly most router/firewalls do.
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We use aruba 2540 10gig switches found this document
http://www.arubanetworks.com/techdocs/ArubaOS_62_Web_Help/Content/ArubaFrameStyles/Voice_Video/Configuring_Voice_and_Vi.htm
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Hi, yes that has SIP-Alg in it. Look down the paper you have posted to table 2. SIP has 3 alg services which may well all need to be turned off.
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A bit more info, if i dial the ext directly we cant hear them they can hear us as we are aware, BUT if i use my mitel voip phone and dial an outside line to school reception then dial the extension of the voip phone (and gigaset phone) it all works fine?
So question is whats blocking it? no SIP ALGS configured on switches ???????
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I think that proves you have a problem on your network. SIP calls are point to point once your call is set up. So IP to IP; and the mitel just monitors the calls. So once the call is set up on the local network it goes internal IP to internal IP and that is failing but on the external call it goes from internal IP to external IP.
Have your tried internal from a number of phones rather than just one? It really does sound like something on the internal network is set. Do you have any trunking for the vlan (i.e. using the router to route between the vlans?
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No the vlan is just purely set up to separate the VoIP from network traffic, no routers involved just all switches.
Yes we have tried phoning from different blocks (different switch cabs ) across the site.
One thing i have not tried is from the same block as the kitchen i will try that as they will be in the same switch cab.
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Tried phone from same block / same switch and still no joy, whats annoying is the fact if i dial the school phone number first then put in the extension it works fine, same if i dial out that way from the mobile to my desk phone. >:( >:(
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There is no SIP-Alg on the gigaset is there?
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Two things;
try and put the mitel in the gigaset as a proxy.
try and use some non standard ports instead of 5060/61. to see if you can bypass nat somehwere.....