Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: bakaatz on March 01, 2018, 09:53:53 AM
-
This post is to seek some info on what is your common practice in regard to system saves.
For years our techs would do a database save to the laptop and do voicemail saves of the audiotex and MBs to the U: and then push that info to our company server for access by any of our techs. I forget what version of software first gave the option of doing a complete save to the PC, which became our default save method.
Well, long story short, we discovered the hard way this week after we had a flash failure at a customer site that the complete save to the PC is a complete save of the database, but no recordings. We did manage to recover most of the audio...but it was a slow and painful process we hope never to repeat. (Experience can be a hard teacher!)
So, what is your process for saves? Thanks in advance for your wisdom.
-
bakaatz,
We just save the Audiotex and Mailbox Information Name/Greeting and Data for the Voice Processor. This way all of your prompts are saved as well as the basic setup of the mailboxes; we don't care about saved or new messages being saved as they will most likely be out of date if/when you need to reload them. I also perform a Full Backup to the PC as that keeps the system database and the MoH file for those sites that do not use our default.
Thanks,
TE
-
Typically i do a complete back up of everything before you do a software upgrade or before I unplug system for an extended period