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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Bobbley on February 28, 2018, 07:58:31 AM

Title: Double Beep on a 5360 (on hook)
Post by: Bobbley on February 28, 2018, 07:58:31 AM

Hi all,

I've got a receptionist getting driven nuts by a 5360 handset which is giving a double beep every couple of seconds, while the phone is ONHOOK

It's not got a cordless handset or headset so it's not batteries.
There's no features set on it that I can see in "locate feature extn". I've also cancelled all active features by FAC
There's no error logs or events at the time it started.
I've turned off the error beep notification in settings.
I've reset the handset by unplugging and changing the type to a 5320 and back and doing the ### extn number

but it's still bleeping...

Any thoughts ?

Thanks,
Rob.

Title: Re: Double Beep on a 5360 (on hook)
Post by: sunspark on February 28, 2018, 10:49:09 AM

Check keys , maybe multicall of another DN.

Title: Re: Double Beep on a 5360 (on hook)
Post by: ZuluAlpha on February 28, 2018, 11:41:22 AM

Is it a beep or a super short ring?

Title: Re: Double Beep on a 5360 (on hook)
Post by: Bobbley on March 01, 2018, 12:39:39 PM

It's there all the time, every couple of seconds, beep beep, lol - so I don't think it's anything ringing as that would come and go...

I'm going to delete and re-add it tomorrow to see if that works, but it seems like a rather large hammer to crack a walnut...

Title: Re: Double Beep on a 5360 (on hook)
Post by: rotary dial tommy on March 01, 2018, 04:00:08 PM

Are you sure its coming from the phone , move it to another working jack and see if the beeping stops .

Title: Re: Double Beep on a 5360 (on hook)
Post by: VinceWhirlwind on March 01, 2018, 05:16:49 PM

Does it have a bluetooth module in it?

Title: Re: Double Beep on a 5360 (on hook)
Post by: lowradiation on March 01, 2018, 06:03:42 PM

Background music enabled on phone and they have a beep .wav file uploaded for their MOH?

Title: Re: Double Beep on a 5360 (on hook)
Post by: VinceWhirlwind on March 01, 2018, 06:09:37 PM

Quote from: lowradiation on March 01, 2018, 06:03:42 PM

Background music enabled on phone and they have a beep .wav file uploaded for their MOH?

That would be a wind-up and a half....

Title: Re: Double Beep on a 5360 (on hook)
Post by: Bobbley on March 02, 2018, 07:37:42 AM

Wind up or not it was the music !

Added a music button, got her to press it, removed the button and now no beeps !!!

Thanks all for your thoughts & help - should guarantee me a coffee next time I visit site :)

Not sure how it got there in the first place, or if now the phone is playing silence to cover the beeps, lol