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Mitel Forums => Mitel Software Applications => Topic started by: Mike_2019 on February 26, 2018, 08:50:38 AM

Title: MiTel Flexible DND Code
Post by: Mike_2019 on February 26, 2018, 08:50:38 AM

Afternoon All,

Can anyone shine some light on how I would produce and amended a reporting that shows the DND Code by agent..

I'm looking to produce a report that has a list of Agents down the left hand side .. DND Codes across the top of the report ... and the duration in the centre ..

I need this to track my agents DND code useage in one report for all agents but by code

Title: Re: MiTel Flexible DND Code
Post by: johnp on February 27, 2018, 06:24:40 PM

Think you may mean make busy codes

Title: Re: MiTel Flexible DND Code
Post by: JasonTaylor on February 28, 2018, 06:45:30 PM

What do you currently use for reporting?  Do you have Prariefyre/CCM/MiCC?  Within CCMWeb there is a standard agent report like 'agent by make busy reason code'